Refund policy

At Bikegear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains your rights and the procedures for returning items purchased through our website.

1. 30-Day Return Policy

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging with all accessories and documentation.
Proof of purchase (such as your order confirmation or receipt) is required.

Returns requested after the 30-day return period may not be accepted.

2. Free Return Shipping

We provide free return shipping for eligible returns within the United States.

No return shipping charges
No restocking fees
No final sale exclusions

Once your return request is approved, we will provide return instructions.

3. How to Start a Return

To request a return, please contact our customer support team.

Email: Contact@Bikegear.dk
Phone: +1 (839) 204-7354

Please include:

Your full name
Order number
Reason for the return

Returns sent without prior authorization may experience processing delays.

4. Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

Your refund will be issued to the original payment method.
Refunds are typically processed within 5–10 business days.
Depending on your financial institution, additional processing time may apply before the funds appear in your account.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

After reviewing the issue, we will provide an appropriate solution, which may include:

A replacement
A full refund
Another suitable resolution

There is no additional cost to you for approved claims.

6. Order Cancellations

Orders may be cancelled before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery in accordance with this policy.

7. Non-Returnable Items

For hygiene, safety, or legal reasons, certain products may not be eligible for return if specified on the product page or required by applicable law.

8. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Bikegear
8005 S Escanaba Ave
Chicago, IL 60617
United States